Shipping Policy

AUSTRALIA

All of our cuppa lovers orders are finalised on Monday.

Roasting on Tuesday/Wednesday and the orders are sent out on Thursday/Friday.

We send all of our orders via a local delivery agent for the Perth region and we use Australia Post for interstate and regional areas. You should expect to receive your order within 2-6 business days. Please note that delivery to more remote regional areas may take a little longer.

A day without your cuppa wouldn't be fun, so if for any reason you have not received your cuppa within 7 business days, please contact us at info@cuppacartel.com and we will follow it up for you.

SHIPPING COSTS

For all orders under 4kgs, the cost of delivery is:

$9.95 Perth metro and anywhere in the 20km radius.

(orders over $140 will receive free shipping)

$12.95 Interstate

Join Our Subscription Package For 10% Discount

International Shipping is available for bulk orders.

For further information on shipping please contact us at info@cuppacartel.com or call us on +61405943188.

 

How will my order be packed?
Our coffee is packed using heat seal for safe and easy storage. We do have a one-way valve pack which allows CO2 to escape without exposing the coffee to air, ensuring the freshness of your coffee. This whole process is contactless from roasting to packing. None of the beans will be touched in this process.
 
What payment methods do you accept?
We accept Visa & Mastercard.

How do I cancel my subscription?
We’re sorry to see you go!

Reach out to our team at info@cuppacartel.com
Any in-progress orders will be roasted and shipped as the final order associated with your subscription.

Where in Australia do you ship and do you ship overseas?
Our online orders are sent nationwide across Australia. International shipping for bulk orders is available, please contact us at info@cuppacartel.com

How do I redeem a coupon code?
You can redeem a coupon code on the checkout page of any order.

I am opening a cafe. How do I become a wholesale customer?
Drop us an email at info@cuppacartel.com
Give us a call on +61405943188 – Vee "The Don"

Do you provide services to offices/corporate spaces/events?
Yes we do! We can provide a wholesome solution for all of your cuppa needs. Get in touch with us through our website, email at info@cuppacartel.com or call us on +61405943188.

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